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| Frequently Asked Questions
How can I make a hotel reservation, tour booking? Once you have selected a hotel, fill the secured booking form and submit to us or request more information directly through the web page. As soon we receive your request we will check the room availability at your requested hotel to confirm the reservation. Afterwards, you will receive an Email Reservation Confirmation as Voucher from us, advising you of the details of your booking and the total amount due. We do not charge you any fee for making a reservation. In certain instances the hotel may require credit card details to guarantee the booking or if the hotel is nearing capacity, they will request to prepay 15% of the total amount or total amount. Our hotel staff will inform you if this is the case. If the hotel in which you are interested is not online, please let us know on info@oldstreethotel.com and we will try to get the details for you.
I do not want to make a reservation online, what can I do? You can: - Reserve by Email: sales@vietnam-discounthotels.com / sales@oldstreethotel.com - Reserve by fax: You can send us a fax using our form at any of the following numbers:
Vietnam - Hanoi: + 84 (4) 9.282.430 + 84 (4) 7.67.17.10
- Reserve by phone : +84 (4) 8.280.195/ 84.904117295
What if the hotel that I selected is not available? You will be notified via an e-mail or telephone (within 24 hours after placing your order) and certainly you will not be charged anything. We will suggest you an alternative hotel.
Can I make a reservation directly through the hotel? Yes, you can do that but rates advertised on this website are only available from http://www.vietnam-discounthotels.com and it's related online brands and are not available from the hotel directly. Due to our close partnerships with major hotel groups and leading hotel room wholesalers we can offer highly discounted rates. If you would like to make a reservation directly with the hotel you will need to contact them directly.
Whose name is the reservation made under? The hotel's reservation is made under your name, that you give us. You can check-in with either a hotel check-in voucher or your passport (showing the same name as when you fill in our reservation form).
Is a guaranteed reservation for a hotel room the same as a confirmed reservation? If you have not paid for the reservation in advance or guaranteed it, but have received a confirmed reservation from the hotel, the hotel must keep a room for you unless you haven't met the conditions of the reservation.
Do I have the right to a particular hotel room? Generally, no. A hotel manager can put you anywhere or move you from one room to another, as long as it is not done in a discriminatory way. The only exception is if you've reserved a certain room, like the honeymoon suite for your honeymoon. If it's crucial for you to have a particular room, make sure the hotel management knows in advance and that you receive written confirmation for your reservation of that particular room. If the room you reserved is occupied by other guests, the management may, but is not obligated to, move those guests to another room. (A hotel can satisfy its obligation to you simply by providing a room comparable to the one you reserved.).
What happens when I make a reservation? After we receive your booking request, we will send you an Email Reservation Confirmation as Voucher or suggest you alternative solutions if the hotel has been fully booked within 48 hours. Room confirmations, tour booking are coordinated by http://www.vietnam-discounthotels.com travel staff for free via e-mail within 24 hours. If you do not receive any mail from us within 24 hours after placing an order, please kindly contact us immediately at sales@oldstreethotel.com or sales@vietnam-discounthotels.com.
Your booking is final once we have sent the CONFIRMATION VOUCHER to the email address provided during your booking process.
What is a CONFIRMATION VOUCHER? Once the room is confirmed, we will send you by email a confirmation voucher detailing all the reservation and price conditions. We invite you to make print out of this voucher to be kept and presented at the time of your check-in. Your voucher will be accompanied by a booking confirmation number, make sure to have it hand upon your arrival.
Do I need to confirm my booking with the hotel directly? No. The Confirmation Voucher printed from the
confirmation mail is all you need.
What is your cancellation & non arrival policy for hotel reservations? For your convenience we will not charge you anything for changing, so please kindly inform us at least before 3days in two star hotels and 7 days prior to your arrival in three, four and five star hotels. Last minute cancellations (less than 3days for 2 star hotel and 7 days for 3, 4 and 5 star hotels) or Non arrival without inform, we must charge you the amount of the first night at the hotel, 50% for your tour booking. 20 %will be charged in case of cacellation on time. Please send us your cancellation request by email to sales@vietnam-discounthotels.com or info@oldstreethotel.com or through our web page or fax to our Headquarter +84 (4) 9.282.430/7.67.17.10
If I want to stay more at your hotel, what should I do? If you plan to stay at our hotel longer, then inform
us so you will eligible to stay at our hotel with saving cost. Or
you can contact the hotel directly, but we are not ensure the low
rate for you.
How safe are my credit card details? For secure, we use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the internet. After your check-out day, all of your credit card details will be deleted from our database.
What do you do with my personal information? We have the utmost respect for your privacy and security. We never divulge any information in our fully encrypted database account to anyone without your consent.
What is the Vietnam Discount Hotels Reservation Guarantee? All bookings secured through vietnam-discounthotels are backed by our Reservation Guarantee. If your confirmed reservation at the hotel (for which you have been issued a Voucher) is not available or cannot be honored upon check-in, and no other room type that you had booked is available, immediately contact our Customer Service Agents at the contact details listed on your Voucher. We will arrange a room at another convenient and comparable hotel and vietnam-discounthotels will pay for the full cost of the first night's stay, including any tax and service charges. Also, against a receipt, we will pay for all communication costs to our office.
Must a hotel honor my prepaid or guaranteed reservation? A prepaid or guaranteed reservation is one where you give us a credit or debit card number and the hotel promises to have a room for you no matter when you show up, even if it's midnight or 3:00 am. If you have a guaranteed reservation and the hotel does not hold a room for you, the hotel has breached a contract and must do everything it can to find you a room, even if that means sendin |
Dream Hotel